Returns & Warranty

Right of withdrawal

Customers who are consumers in their respective countries of residence within the meaning of the Austrian Consumer Protection Act or similar laws, to withdraw within a period of 14 calendar days from receipt of delivery of the goods ordered by a closed distance contract (or a declaration made at a distance contract ) .

It is sufficient if the notice of withdrawal within the time limit without giving reasons is mailed. Saturdays, Sundays and public holidays count for the calculation of the period with.

In case of cancellation a refund of the purchase price including shipping costs will only go hand in hand with the return of the goods received by the buyer.

Goods should be returned in unused and as new condition and in the original packaging. For items that are damaged by signs, provided they are not caused by normal intended use, an appropriate charge for the impairment is collected by us. The same applies if the accessories or parts are missing.

Our address: Reptiles Expert GmbH , Sophie Scholl Gasse 4 /8, 1220 Vienna, Austria

The cost of returning goods shall be borne by the customer. Should the goods be returned freight collect, we are entitled to withhold or to invoice a corresponding amount.

Exceptions to the right of withdrawal:

For food and dietary supplements as well as vitamins and minerals ( home deliveries ), there is a right of rescission only if the goods have not been unsealed.